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Service Management

Elevate self-service through always-on agentic AI support to lower costs and drive vastly improved customer experiences.

¶Ä³¡ÓÎÏ·ÖÖÀà Helix ITSM: AI-driven IT service management for the modern enterprise

¶Ä³¡ÓÎÏ·ÖÖÀà Helix Virtual Agent: Chat and knowledge solutions for intelligent self-service

¶Ä³¡ÓÎÏ·ÖÖÀà Helix Customer Service Management: Exceptional customer experiences for improved brand loyalty

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Employee Engagement and Enterprise Service Management (ESM)

Deliver an instant and frictionless employee experience.

¶Ä³¡ÓÎÏ·ÖÖÀà Helix Enterprise Service Management: Personalized experiences, faster outcomes, and more time for your employees

¶Ä³¡ÓÎÏ·ÖÖÀà Helix Digital Workplace: Intuitive and engaging self-service and multichannel experiences

¶Ä³¡ÓÎÏ·ÖÖÀà Helix Business Workflows: Modern, customized case management built for service owners

AIOps and Observability

Discover, monitor, remediate, and optimize with AI agents designed for unprecedented business service reliability and holistic visibility.

¶Ä³¡ÓÎÏ·ÖÖÀà Helix Discovery: Comprehensive visibility and control over IT assets and services

¶Ä³¡ÓÎÏ·ÖÖÀà Helix Operations Management with AIOps:? Automated root cause analysis and remediation, service-centric monitoring, and advanced event management?

Netreo: Enterprise-grade network observability and management

¶Ä³¡ÓÎÏ·ÖÖÀà Helix Continuous Optimization: Predictive resource optimization and right-sizing intelligence for service assurance

SecOps and Compliance

Reduce risk and streamline responses to regulatory requirements.

Vulnerability resolution, minimized disruptions, and reduced threat exposure??

Always-on monitoring of software, IT assets, and business services??

?Improved visibility and automated reporting for IT, SecOps, and service management teams?

Explore ¶Ä³¡ÓÎÏ·ÖÖÀà Helix SecOps and Compliance solutions